TELUS Selects Alcatel-Lucent’s ReachView to Deploy Next Generation Service Management Platform
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PARIS, May 27 /PRNewswire/ — Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced that TELUS (TSX: T, T.A; NYSE: TU) has selected ReachView Technologies, an Alcatel-Lucent company, to deploy ibm Tivoli Netcool software into its network to deliver superior service and value to its customers while positioning the company for long-term growth. With this deployment, TELUS becomes Alcatel-Lucent’s 100th customer for the Netcool software.
This Next Generation Service Management project enables TELUS to further consolidate its service assurance architecture to better manage the customer experience. The enhanced capabilities directed to customer service management across national service offerings including data, IP, and voice, ultimately contribute to more rapid deployment of product offerings with greater reliability.
“TELUS is constantly seeking advantage from advances in network technology, reliability and cost effectiveness. We selected ReachView/Alcatel-Lucent as system integrator because of their demonstrated track record of supporting transitions to Netcool and knowledge of service assurance processes,” said Fraser Pajak, vice president National Network Assurance for TELUS. “We are leveraging the experience of their team to drive process improvements and expedite our implementation. The work performed by their engineers and consultants has been of consistently high quality.”
Alcatel-Lucent’s service assurance solution includes ibm Tivoli Netcool software, which monitors the reliability of service delivery to customers, tracking such key areas as network compatibility, proactively identifying and fixing problems before they happen, and allocating additional resources to meet sudden spikes in demand.
“Intense competition requires communications service providers to deliver faster service creation for an enhanced user experience, while stimulating revenue growth,” said Joao Perez, vice president of worldwide sales, Tivoli Software, IBM. “The 100th customer mark illustrates the strong momentum we have made in the service assurance software market, and the strength of our relationship with Alcatel-Lucent.”
According to independent analyst firm OSS Observer, one of the reasons ibm became the worldwide leader in telecommunications software revenue for the overall service assurance market in 2007 was IBM’s ability to “strengthen its NEM [network equipment manufacturer] channel, which is driving business related opportunities as a result of network upgrades in the broadband and IP segments of the market. Alcatel-Lucent is the largest channel to market in the telecommunications market.” (OSS Observer, “Service Assurance Market Overview” by Patrick Kelly, April 2008)
Alcatel-Lucent provides a full suite of consulting and engineering services to integrate this tool and others into a carrier or enterprise network.
“We are extremely pleased to have been selected by TELUS to support its Next Generation Service Management project.” said Jean-Pierre Gaillat, Alcatel-Lucent’s Vice President of global OSS/BSS and Software Integration Professional Services Practice. “Our solutions are tailored to match each operator’s operational and business process environment. Integrating a solution into an operator’s network, taking into consideration existing systems, service definitions and adapting to the carrier’s processes is a unique competency of the combined companies.”
Alcatel-Lucent completed its acquisition of ReachView on April 3, 2008.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet:
About TELUS
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.2 billion of annual revenue and 11.2 million customer connections including 5.6 million wireless subscribers, 4.4 million wireline network access lines and 1.2 million Internet subscribers. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities since 2000. Eight TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit telus.com.
Alcatel-Lucent
